New Connection Enquiries
If you are planning to take a new connection, first review the available packages and check whether Earth Zone service is available at your location.
CONTACT US
How can we help?
Send a message or contact our support line.
Contact Earth Zone
Moon Irafi Garden city Sherpur Bogra
Hotline09639-192345 | 01310-678703
Emailinfo@earthzone.net
CUSTOMER SUPPORT & ENQUIRIES
Get in touch with Earth Zone Internet Service
Our Contact page is the official place to reach Earth Zone for service enquiries, connection questions, support requests, business connectivity discussions, payment-related questions, and other general information.
To help us understand your request, please provide accurate contact details and a clear description of the issue or enquiry. For location-specific service questions, include the area or service address where appropriate.
Existing Customer Support
Existing customers can contact us for service-related assistance, connection problems, reconnection questions, or help understanding the appropriate support channel.
Billing & Payment Questions
For payment-related enquiries, use the official Pay Bill information and contact Earth Zone if you need clarification about a submitted payment or account-related matter.
Business Connectivity
Businesses can contact Earth Zone to discuss connectivity requirements and provide basic details about location, expected usage, and other relevant service needs.
BEFORE YOU CONTACT US
Information that helps us respond more effectively
- Your name and a reachable phone number or email address.
- Your service address or area if the enquiry is location-specific.
- Your customer ID for an existing connection, when relevant.
- A short, clear description of the issue or request.
- For technical issues, mention when the problem started and whether it affects one device or the whole connection.
Support response and service availability
Response time may vary depending on the type of enquiry, current support workload, technical investigation requirements, and whether field coordination is needed. Some issues can be addressed remotely, while others may require additional checks or an on-site visit.
Coverage, installation feasibility, and service options can vary by location. A submitted enquiry does not by itself guarantee that a specific package or connection can be provided at every address.
CONTACT FAQ
Common questions
What should I do before requesting a new connection?
Review the available packages and use the coverage checker or contact Earth Zone to confirm whether service is available at your location.
How should I report an internet problem?
Provide your customer information and describe the issue clearly, including when it started and whether the problem affects all devices or only one device.
Can I send payment information through the contact form?
Use the official Pay Bill workflow for payment-related submissions. Avoid sending sensitive financial credentials or OTP codes through a general enquiry form.
Can I ask about business internet from this page?
Yes. You can contact Earth Zone for business connectivity enquiries and provide enough information for the team to understand your location and requirements.